Hello,
The CRM Technical book " SAP CRM: Technical Principles and Programming " from SAP Press uses integration with social media as case study throughout.
It has examples of implementation as well.
Regards,
Parveen
Hello,
The CRM Technical book " SAP CRM: Technical Principles and Programming " from SAP Press uses integration with social media as case study throughout.
It has examples of implementation as well.
Regards,
Parveen